The Feed Machine · Support
Support
- How many galleries can I send a month?
- Up to 5.
- How many posts do I get?
- 12 posts a month (3 a week, carousels mixed in) plus up to 8 Reels: edits of your wedding-day clips, or photo montages from the galleries when you have no footage.
- How do I send you a new gallery?
- Reply to any Feed Machine email with the gallery link (Pixieset, CloudSpot, ShootProof, Pic-Time, Dropbox or Google Drive) and we build from it. New phone clips just go into your clips folder, the one you set once at setup; every build picks clips it hasn't cut yet.
- How many changes can I ask for?
- Swaps, caption edits and calendar moves in your studio are unlimited. Each month includes 3 runs: your first build plus 2 revision rounds (a consolidated change list you send us, or a full rebuild). Extra runs are $25 each.
- Can I run it myself?
- Yes. The Run it yourself card in your studio lets you load a gallery and develop a month on your own. You get 2 DIY bonus runs a month on top of the 3 included; after that each run is $25, and you see the cost before every run. Your studio shows the count at the top. Ten runs in a month is the hard stop.
- Can I edit captions?
- Yes. Edit any caption in the review calendar before it posts.
- How does scheduling work?
- Approve the calendar and posts go to Instagram at the scheduled times through our posting partner. You can also export a CSV and post by hand.
- How do I delete or skip a post?
- Tap the post on your calendar and choose Skip this post. It comes off your Instagram queue right away and the rest of the month closes up the gap. Changed your mind? Open it again and choose Put it back.
- How do I connect a different Instagram account?
- In your studio, under Instagram, choose Switch to a different account. Anything still waiting to post is pulled off the old account first. On the next screen pick Business access, log in to Facebook, allow all current and future accounts, then choose the account. Back in the studio, press Schedule on your month and it goes out there instead.
- My other Instagram accounts don't show up when I connect
- Nine times out of ten it is the first screen after you press Connect: choose Business access, not Standard. Standard only lists accounts tied to Pages you hold a personal role on; Business lists every Instagram account in your Business Portfolios, which is where most photographers keep theirs. Then allow all current and future accounts on Facebook's screens and pick the one you want. Still missing? On Facebook: Settings & privacy → Settings → Business Integrations → remove bundle.social, then connect again. And in Meta Business Suite → Settings → Instagram accounts, an account marked Login neededwon't be offered until you log into it there. Two rules for an account to appear at all: it must be an Instagram Business or Creator account, and it must be linked to a Facebook Page you admin (Instagram app → Settings → Business tools → Connect a Facebook Page).
- What happens to my photos?
- Your photos stay yours. We use them to build your month and nothing else. Originals clear 15 days after your last scheduled post. Download anything you want to keep.
- How do I cancel?
- Account → Billing & plan → Cancel subscription, or email support@feedthecontentmachine.com. Access runs through the period you paid for. Posts scheduled beyond that date will not go out.
- How do I get help?
- Email support@feedthecontentmachine.com. Replies come from Sarah herself.
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